Nicola Luxen

Sales - Austria & Timber
HI, I'M NICOLA.
Actually, I was always a good student, but somehow, I wasn't really cut out for all the sitting still. I wanted to do something, just get involved. At that time, I was already welding as a hobby in my grandfather's workshop and doing manual work. I became aware of Faymonville during the trial weeks 12 years ago, I enjoyed it and started my apprenticeship as a metalworker and chassis manufacturer. I particularly liked the alternation between pre-assembly and final assembly, as it involved completely different work. But I also enjoyed working in Remy's repair workshop. The various trainers and colleagues from back then, with whom I still get on well today, have of course been particularly supportive in my development. Today I work as a Faymonville salesman for the Austrian market. I also take care of the sale of our vehicles for the timber sector. Honestly, I can't even comprehend today that I'm now actually selling vehicles instead of building them. As already indicated, it was not really my thing to sit in a chair for eight hours, and today it is only possible because I can travel regularly. It was and still is interesting to have gained experience with both working methods. I think the biggest challenge with such a change is to find the courage to tackle something new and different. Of course, the apprenticeship helped me a lot in terms of technical understanding of the product. If you have built something like this yourself, you simply have a completely different relationship to it.

In my opinion, a good salesperson is someone with good listening skills. It is often said that a salesperson is particularly good at talking, but I disagree. You first have to understand what the customer wants. Another skill is to have a healthy and confident attitude, without a trace of arrogance. Of course, a good technical understanding is advantageous in our industry. You must succeed in gaining the customer's trust and give them the feeling that they are your only customer at that moment. Since everything is not always a bed of roses, it is particularly important that you learn to stay calm and look for solutions together. This is also what I enjoy most about my job. What motivates me the most is not only to sell a vehicle to a customer. It's the phone call you receive at a later date when the customer wants to buy a vehicle again, and thinks of Faymonville, and they contact you because you impressed them so much the last time. This is probably the most inspiring thing. In addition to customers, it is mainly our team, i.e., all the other salespeople, who motivate me. We have a really close relationship and hardly a day goes by without us laughing together. To be honest, I think we all have a little screw loose somewhere.

Basically, I would always decide on an apprenticeship – there is no question about that! Having worked elsewhere in mechanical engineering for a while was also a good decision and taught me a lot. What I would have done differently would probably have been to start a new challenge earlier and not let things drag on for so long. So I can only advise everyone to just get started and pay less attention to other people. If you've found something that's been on your mind for a long time, do it! Learn more and find out how you can achieve your goal. Nothing ventured, nothing gained. It's also not the end of the world if something doesn't work out. The important thing is that you keep getting up and carrying on.
Nothing ventured, nothing gained!