Jonas Niessen
Service mechanic
HI, I AM JONAS.
At school in Malmedy, I chose electromechanics. I was always interested in knowing what was actually going on up there at the Büllingen site. I came to Faymonville during the trial weeks, I enjoyed it and started an apprenticeship as a chassis manufacturer. I particularly liked the fact that the apprenticeship was very flexible and you changed stations every two months, which was cool. You have to start somewhere, and if you have gone through all the stations, this is definitely an advantage for later, because you get to know the product really well. At the end of the second year of my apprenticeship, I was offered the opportunity to work in the roadside assistance. I was able to gain experience, I liked it and I worked in the service department for a year after my training. There, I was qualified for the job as a breakdown assistant and first worked in a team in which I could gain further experience before I took over the position from my colleague. At the moment, I am training as a breakdown assistant for the self-propelled vehicles of Cometto.
My mentors are Arno and Paul, both of whom have made an enormous contribution to my development. One of the most important things I have learned from them is that when you have a problem in front of you, you should take a step back, broaden your view, see the whole problem and rethink it. Remy, a really great boss, has a huge amount of general knowledge and always finds a solution. I have been with Faymonville for ten years and with Faymonville Service in Bütgenbach for seven years. In my position, you have to be very flexible and show maximum dedication. I have to be able to rely on myself. As soon as I get a call from customer service, I'm on the road, and there's no question about whether I'm going or not – I'm going. Product knowledge and genuine are the be-all and end-all, and this also includes continuous further training. You learn a lot from others, which helps you find solutions. In addition, it's great to meet so many different people. I actually wanted to travel the world at the age of 25, and I am happy that I can now combine this with my job.
The biggest challenge is actually also simultaniously the most fun part of my job – finding solutions. You never know exactly what to expect, and that's a kick, in my opinion. Although I work alone, I have a great after-sales team behind me that always supports me. I am very proud of what I have achieved. Above all, the fact that the engineering team listens to me. I have worked hard to get to where I am now, and that makes me very proud. When I drive away from a customer and he is happy, this makes me also happy, and all the stress disappears in a puff of air. As advice, I can only say to everyone: "Nothing will come of nothing". Nothing falls from the sky, and you have to work hard for everything. Why Faymonville? The product excites me, and there are always new challenges. In addition, the Faymonville service in Bütgenbach is near my home, which is very practical.
“
Nothing will come of nothing.